1. Product Orders and Delivery.
1.1. Delivery Time. Supplier shall deliver the products ordered by Customer within 1 to 3 weeks of the date of the order. This delivery timeline is subject to potential extensions due to factors including but not limited to customs clearance, political situations, business closures (vacations, holidays), and other unforeseen circumstances. Supplier does not guarantee a specific delivery date but will make commercially reasonable efforts to expedite the delivery process.
1.2. Delivery. Delivery of products shall be completed once the products are transferred to Customer at the designated delivery location.
1.3. International Shipping Costs. Customer are responsible for international shipping costs, which will be provided by supplier.
2. Damaged Products.
2.1. Notice Requirement. In the event that more than 10% of the delivered products are damaged, Customer must notify Supplier within 3 days of delivery for a resolution to be considered.
2.2. Options. If Customer has correctly notified Supplier of the damage per section 2.1, Supplier may choose to either replace the damaged products or refund the purchase price of the damaged products(shipping cost will be not considered).
3. Fees and Payment.
3.1. Deposit. An initial deposit paid by the customer is non-refundable in case 24 hours window is passed.
3.2. Order Fulfillment. If Ogan Enterprises fails to fulfill the order, the deposited amount will be refunded to the customer.
3.3 Shipping Cost: The final shipping cost will be calculated based on the exact weight of your parcel and sent to you within 4 to 7 days of your initial product cost payment.
4. Product Variations.
4.1. Large Orders. Due to the nature of large orders, variations in color and size of the products may occur.
4.2. No Returns or Exchanges. Supplier does not offer returns or exchanges for products with color or size variations, unless the variations affect more than 25% of the total order. In such a case, Supplier will work with Customer to find a mutually agreeable solution.
5. General Provisions.
5.1. Entire Agreement. This Agreement constitutes the entire agreement between the Parties and supersedes all prior negotiations, understandings, and agreements whether oral or written.
5.2. Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Maharashtra(India), without regard to its conflict of law principles.
5.3. Amendments. This Agreement may only be amended or modified in writing and signed by both Parties.
5.4. Waiver. No waiver of any provision of this Agreement shall be effective unless made in writing and signed by the waiving Party.
5.5. Severability. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.
5.6. Notices. All notices under this Agreement shall be in writing and deemed to have been duly given when delivered to the addresses specified above.
6. Acceptance.
By placing an order with Ogan Enterprises, Customer acknowledges that they have read, understood, and agreed to these terms and conditions.